Learn more about the psychology behind team dynamics and conflict, and how Resologics’ processes help teams be super creative, high performing and fun!
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A healthy business team is one with strong relationships and vibrant engagement. It’s a beautiful place to be, where people feel heard and creative ideas bump against each other in an open, constructive way. We call it the Creative Tension Zone and it’s the dream (or should be) of any organization with an aim toward consistent growth.
Teams fall out of this place for various reasons, and the spiral downward can devolve into destructive conflict. It is critical to know where you and your team are on the Conflict Curve in order to make good decisions in “real time” so you can recognize what’s happening and pull your team back from the Conflict Spiral abyss.
On average an ombuds will see 3-5% of an organization’s members in the course of a year. Our work as organizational ombuds has increased steadily over the last couple of years, where we’re initially called in because someone in leadership is being dogged by a “small” conflict that won’t go away but keeps festering and growing until they can’t sweep it under the rug any longer. (From there, we typically enter a contractual arrangement with clients where we serve as their ongoing go-to ombuds, mediator, and conflict adviser.)
He could have been sitting in the corner of the conference room where I was convening as Organizational Ombuds for a team that was stuck - there was (emotional) clutter, plenty of discord, and a really difficult situation. Tension was high, people were venting. At any moment (my experience told me) someone could explode with frustration. It was like a freight train approaching the room, about to crash!
Creative Tension Zone is where huge ideas emerge, innovation thrives, and empires are built! The most successful workplace teams know how to manage constructive conflict to encourage creative tension. What every leader needs to know about leveraging the power of conflict in a team.
Have you ever said: “That person just presses my buttons”? We call these 'conflict hooks', because your reaction to the button-pusher has the potential to feed conflict. Understanding what conflict hooks are can help you and your team make better response choices.
Conflict doesn't just appear out of nowhere. There are always signs warning that a conflict is developing. Managers who know what these signs are can be more effective leaders by confronting the problem before it rages out of hand. By resolving conflict in the early stages, the company will run much more smoothly and the overall productivity level will be increased considerably. What are these subtle signs of conflict to look for?...
Why build conflict resilience into your company’s culture?
Fact: In any business environment, challenges and disagreements WILL happen. For a productive and happy workplace it’s crucial to have a plan in place to manage and de-escalate negative conflicts—with the intention to head them off before they begin.
The costs of conflict to your business are real and they are high.
When do you know you need mediation in your workplace?
The first thing to know is what mediation is (and isn’t) so that you’re equipped to recognize the need if and when conflict arises.
The second thing to know is that when your company has a built-in system to proactively manage conflict, then you will never have to face the question of needing mediation. But I’m getting ahead of myself, because here’s the reality: Few organizations have such a system, and my team is most often called in to provide mediation services when the client workplace situation has reached the crisis point – and spiraling out of control fast.
Read MoreAs leaders, we hold the responsibility of ensuring our workplaces are safe, healthy environments for our workers. We want our employees to be happy and productive. Does any management team sit around the boardroom table and pull up the powerpoint, “How can we perpetuate workplace bullying?”
Of course not! Except…that’s exactly what we’re doing when we accept the myths about leadership that blind us to the damage that abrasive behavior is doing to our workers and our company. It’s more comfortable to accept these myths as explanations than it is to initiate the difficult conversations that must be had.
Have you ever witnessed something that had you wondering if you should call someone? Someone on the ground, a car accident, a kid by themselves— these situations leave most of us wondering if everything is alright, if help is already coming, if we need to do anything, or if the situation will resolve itself.
Deciding to bring in an outside mediator is kind of like that. Except you don’t watch a split-second event occur; instead, it unfolds over weeks or months, drip by drip, seeping into the environment and culture, until it almost becomes normalized.
But just because something is normal does not mean it’s okay.
Read MoreIf you are a CEO, manager, HR professional, or coach/ombuds/mediator who is working on-site, please read on….
According to the Society of Resource Management (SHRM), 87% of employees say that workplace incivility has negatively affected their performance. So, at this moment you can safely assume that one or more employees in your organization might be experiencing abrasive behavior — not only negatively affecting their performance, but also their morale, and emotional and physical health.
It is your role to intervene. Employers have a responsibility to manage both performance and conduct, assuring the physical and psychological safety of their workforce.
And, simply put, it’s the right thing to do for your organization and your people.
Read MoreGot Conflict? Is it helping or hurting your team? Find out right now by measuring the dollar costs.
In my work with companies around conflict and its costs, I have heard that iconic statement from many, many people. Business savvy folks want to know what a conflict is actually costing them in real dollars. We set out in 2013 to build a single calculator that would show exactly that, and the result is the Cost of Conflict Calculator™. A few years later and over 2,000 responses (and counting as we continue to successfully offer this tool), that journey has reinforced three major points:
There is a duality to conflict. Conflict will always exist and there are positive and negative outcomes from conflict depending upon how it is managed.
Creativity and innovation are deeply affected by how a work team deals with conflicting ideas and task conflicts.
We are able to measure and put a value on the positive and negative outcome of conflicts.
“Show me the money!” After a year of interviews, research, and working on the Resologics model I have heard that statement from many, many people. Business savvy folks want to know what a conflict is actually costing them in real dollars. We set out in early November of 2013 to build a single calculator that would show exactly that.
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When we join a company, partnership or team, our expectation is that everyone involved will exhibit professional behavior toward us and each other. Instead, it’s highly possible that we may become one of the more than 60 million adults in the United States who are affected in some way by bullying behavior at work.
What kind of behaviors are we talking about? Our definition is any interpersonal behavior that causes emotional distress in others sufficient enough to impede their productivity or disrupt organizational functioning. It isn’t just a personality conflict — it’s a chronic pattern of disrespectful behavior.