I’m an Ombuds - What’s in My Toolbox?
/The Organizational Ombuds is being seen more and more as an important service for organizations in a complex world. The profession has existed for centuries yet remains relatively unknown, especially as anything beyond someone to call in for disputes to avoid litigation.
Yes, we do that, but the real and lasting benefit is when we partner with HR leadership to build a workplace culture which is empowered to overcome disputes, conflict and barriers that keep the organization from thriving.
It’s a little like building a house: A reputable contractor brings in experts in different areas such as roofing, masonry, and electrical systems to ensure that the building will be up to code, run efficiently, and for a reasonable amount of time. This foundational expertise is as important as the actual structure itself to create a viable, lasting living space.
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When we join a company, partnership or team, our expectation is that everyone involved will exhibit professional behavior toward us and each other. Instead, it’s highly possible that we may become one of the more than 60 million adults in the United States who are affected in some way by bullying behavior at work.
What kind of behaviors are we talking about? Our definition is any interpersonal behavior that causes emotional distress in others sufficient enough to impede their productivity or disrupt organizational functioning. It isn’t just a personality conflict — it’s a chronic pattern of disrespectful behavior.